Our vision, mission & values
The core beliefs and guiding principles that set the bar for how we aspire to be when we bring our best selves to work!
At The Pet Vet, we’re proud to be an independent, family-owned veterinary group.
It means we can stay true to what matters to us – our colleagues, our customers and the pets we care for – while continuing to grow and invest in an exciting future together.
Our vision, mission and values bring that to life. They give us a shared sense of purpose, help guide the decisions we make and, most importantly, shape what it feels like to be part of The Pet Vet.
Our vision
Where we’re heading
Our vision is our long-term ambition. It doesn’t have an end date – it’s a commitment to the kind of veterinary group we want to be, today and in the future.
Our vision is: To be the UK’s most trusted independent family vet – always; where colleagues thrive and deliver exceptional care and unforgettable experiences for every pet and owner.
And our colleagues are at the heart of it. We believe that when people feel happy, supported and able to thrive at work, they can give their very best to each other, our customers and the pets entrusted to our care.
Our mission
Turning our ambition into action
Our mission is how we’re working towards our vision. Through to 2030, we’re focused on four things that will help us continue to make The Pet Vet a brilliant place to work and a veterinary group our customers can trust.
Our mission is:
To be an award-winning employer, with an industry reputation for making our profession accessible, fulfilling and enjoyable at all career and life stages.
To set the standard for veterinary GP care through a clinical excellence model that is driven by the skills, knowledge and interests of our surgery colleagues.
To provide an exceptional experience for our customers at every touchpoint, whenever our customers need us, utilising technology to its full advantage so that our colleagues’ time can be best utilised on added-value, customer-facing activities.
To be financially sustainable so that we can continue to invest in our future: our colleagues, our facilities, our services.
Our values
We care
We put our pets, their humans and each other at the heart of all that we think, say and do. We communicate warmly & clearly, respecting the needs of others.
Can do
We take great satisfaction from a job done on time, right first time. We work smart, making the most of all our great people, equipment & facilities.
Team first
We learn from each other & fully utilise the different experiences, skills and strengths in our team. We embrace everyone’s individuality & contributions.
Better every day
We take ownership and pride in every aspect of our work, welcoming feedback to enable us to be the best versions of ourselves every day.
Join our team!
If our vision, mission and values resonate with you and you’re ready for the next step in your career, we’d love to hear from you.
